Changelog

Product releases across the unified inbox, AI, voice, automation and reporting, plus changes to the public API and this documentation. Deprecations are announced here first and the affected endpoints start sending Deprecation and Sunset headers the same day; see the deprecation policy.

September 2026

Documentation

docs.rolchat.com launched: getting started, one guide per module, the API conventions and endpoint reference, webhooks with verification samples in five languages, plugins, mobile SDKs, security and accessibility.

Product

Session lifetimes are now explicit configuration on every environment (idle and hard limits) rather than code defaults.
Closing the plan dialog no longer interrupts a social sign-in in progress.
A refresh without a presented token can no longer end another session.
Widget logos are stored server-side and served anonymously to the widget.
Account slugs created through social sign-in are no longer derived from the e-mail address.
Calls to an AI vendor that fail for billing reasons are reported as such (ai_vendor_out_of_funds) instead of as an internal error.
Waking a dashboard tab after idle no longer signs the person out.

June 2026 - v2.6

AI suggested replies now pull from your knowledge base and recent conversation context.
Per-team routing rules with fallback assignment when an agent is unavailable.
A suggested steps panel guides agents through multi-step workflows inside a ticket.

May 2026 - v2.5

Faster inbox loading for accounts with a large conversation history.
Voice transcripts attach automatically to the customer profile after each call.
Fixed saved replies losing formatting when inserted into the editor.

April 2026 - v2.4

Auto-translate for inbound and outbound messages across supported languages.
Audit trail with controlled access for regulated industries.
Reporting includes first-response time and resolution time by channel.

March 2026 - v2.3

AI thread summaries to catch up on long e-mail and chat conversations.
Additional LLM providers can be connected from the integrations directory.
The CRM context panel shows orders, bookings and account status beside the chat.