Accessibility
RolChat is committed to digital accessibility for people with disabilities and applies the relevant standards across the dashboard, the widget, the help portals and this documentation.
Target and status
Section titled “Target and status”WCAG 2.1 Level AA is the target for every surface.
| Phase | Conformance |
|---|---|
| Now | Baseline: full keyboard operation, colour contrast of 4.5:1 or better, visible focus indicators, alternative text, semantic structure, correct language attributes, 200 % zoom |
| Beta | Full WCAG 2.1 AA audit with assistive technology testing |
| General availability | WCAG 2.1 AA, Section 508 and European Accessibility Act statements, published VPAT |
Known limitations
Section titled “Known limitations”- Third-party content embedded through integrations, and customer-generated content in help portals, may not meet AA; it is the customer’s responsibility.
- The drag-and-drop canvases (IVR builder, portal editor) have keyboard alternatives; screen reader support for them is still being improved.
- The mobile SDKs will be audited separately.
Measures
Section titled “Measures”A design system with accessibility built in; contrast checked against AA; keyboard navigation for every primary feature; focus management; alternative text for meaningful images and decorative images marked as such; semantic HTML with headings, landmarks and labels; ARIA where needed; responsive layout to 200 % zoom; lang attributes on every page and every message.
Assistive technology
Section titled “Assistive technology”Testing with NVDA and JAWS on Windows, VoiceOver on macOS and iOS and TalkBack on Android is planned for the beta audit, in the latest two versions of Chrome, Firefox, Safari and Edge.
Alternative access
Section titled “Alternative access”- Keyboard shortcuts for every common action: see the keyboard reference.
- Screen-reader mode is detected and adds ARIA descriptions.
- High-contrast theme and dark mode in Settings and in the profile.
- Support: accessibility@rolchat.com is a dedicated channel for accessibility issues and accommodations, answered within five business days. Blocking issues are fixed immediately; minor ones in the next release.
Regulations
Section titled “Regulations”The European Accessibility Act (Articles 6 to 8 and the conformity assessment of Chapter IV) is met through WCAG 2.1 AA self-assessment, with a formal statement after the audit. Section 508 conformance is pursued for US public-sector customers, with a VPAT after the audit. EU residents may contact their national enforcement body and UK residents the Equality and Human Rights Commission if a concern is not resolved.
This statement is reviewed annually and after major releases, audits or legal changes.