Create your account
Sign up
Section titled “Sign up”Go to app.rolchat.com/signup. If a partner sent you, use their link (?ref=…): it links your account to the partner and applies any discount they configured.
The sign-up is one form with these fields:
- Full name and work e-mail.
- Password of at least 12 characters, checked against known breach lists. Disposable e-mail domains are not accepted.
- Workspace name. Suggested from your name and e-mail; you can change it.
- One checkbox to accept the Terms of Service and the Privacy Policy.
Instead of the form you can continue with Google or Apple. Every public plan starts with a 30-day free trial and no card is asked for at sign-up. Enterprise plans are arranged with sales. Plans, the legal entity, the country and the sites are set afterwards in Settings.
Verify your e-mail
Section titled “Verify your e-mail”Unless you signed up with Google or Apple, a verification link arrives by e-mail. It is valid for 24 hours; you can request a new one once a minute, up to five times a day. Until you verify, the session is limited.
An account that is not verified within 7 days is marked for deletion and removed on day 14.
The first-login tour
Section titled “The first-login tour”After verification the Inbox opens with a six-step overlay: a welcome, the Inbox, the widget install snippet, inviting teammates, AI setup and “you’re ready”. Every step can be skipped and the tour can be reopened from the ? menu.
The onboarding checklist
Section titled “The onboarding checklist”A checklist in the sidebar tracks the essentials and hides itself at 100 %:
- Verify e-mail
- Invite the first teammate
- Install the widget on a page
- Send the first reply
- Connect one channel
- Set up a signature
- Install an AI adapter (optional)
- Choose a call recording policy (required before the first call if Phone is enabled)
Trial and billing
Section titled “Trial and billing”The trial clock is anchored to the account’s time zone. Built-in telephony is the one thing the trial does not cover: numbers and minutes are billed from the day you activate them. Everything about plans, seats, invoices and payment methods lives in Settings → Billing and is available to the account Owner.