端点系列

API 由一个网关（api.rolchat.com）提供，该网关将每个路径系列路由到拥有它的服务。本页按模块列出网关向客户公开的每个系列。所有系列都共享同一套约定（封装结构、分页、幂等性、错误代码），因此该表告诉您资源位于哪里以及调用如何认证。

路径是前缀：/api/v1/contacts 涵盖 GET /contacts、POST /contacts、GET /contacts/:id、PATCH /contacts/:id 等。最长前缀优先，因此像 /kb/public 这样的公开子系列可以位于需要认证的 /kb 之下。

认证类别

类别	谁可以调用
user	账户成员 - JWT 或 API 密钥，必须提供 X-Account-Id
login	匿名，严格的登录限制（每个 IP 每分钟 10 次）
unauthenticated	匿名
widget	匿名，按站点密钥和来源限定范围（每个站点和 IP 每分钟 60 次）
webhook-inbound	由发送方签名 - 请参阅 Webhook
partner	合作伙伴 JWT（合作伙伴门户）

系列

Auth & account

前缀	服务	类别
/api/v1/auth	iam-service	login
/api/v1/captcha	iam-service	unauthenticated
/api/v1/me	iam-service	user
/api/v1/accounts	iam-service	user
/api/v1/account-settings	iam-service	user
/api/v1/users	iam-service	user
/api/v1/members	iam-service	user
/api/v1/roles	iam-service	user
/api/v1/tokens	iam-service	user
/api/v1/staff-access-policy	iam-service	user
/api/v1/staff-access-sessions	iam-service	user
/api/v1/presence	iam-service	user
/api/v1/workforce	iam-service	user
/api/v1/sites	sites-service	user
/api/v1/profile	profile-service	user
/api/v1/teams	teams-service	user
/api/v1/audit	audit-service	user

Conversations & inbox

前缀	服务	类别
/api/v1/conversations	conversation-service	user
/api/v1/messages	conversation-service	user
/api/v1/conversation-tags	conversation-service	user
/api/v1/inboxes	conversation-service	user
/api/v1/views	conversation-service	user
/api/v1/templates	conversation-service	user
/api/v1/chat-routing-rules	conversation-service	user
/api/v1/macros	conversation-service	user
/api/v1/chat-settings	conversation-service	user
/api/v1/tasks	conversation-service	user

CRM

前缀	服务	类别
/api/v1/leads	crm-service	user
/api/v1/contacts	crm-service	user
/api/v1/companies	crm-service	user
/api/v1/deals	crm-service	user
/api/v1/pipelines	crm-service	user
/api/v1/lead-statuses	crm-service	user
/api/v1/contact-tags	crm-service	user
/api/v1/segments	crm-service	user
/api/v1/lead-routing-rules	crm-service	user
/api/v1/crm-settings	crm-service	user
/api/v1/crm/campaigns	crm-service	user
/api/v1/custom-fields	meta-service	user

Tickets

前缀	服务	类别
/api/v1/tickets	ticket-service	user
/api/v1/ticket-queues	ticket-service	user
/api/v1/ticket-settings	ticket-service	user
/api/v1/ticket-sla-policies	ticket-service	user
/api/v1/ticket-custom-fields	ticket-service	user
/api/v1/ticket-tags	ticket-service	user

Channels & widget

前缀	服务	类别
/api/v1/channels	channel-service	user
/api/v1/widget-configs	channel-service	user
/api/v1/widget	visitor-service	widget
/api/v1/webhooks	channel-service	webhook-inbound

Visitors

前缀	服务	类别
/api/v1/visitors	visitor-service	user
/api/v1/geo-source	visitor-service	user
/api/v1/funnels	visitor-service	user

Knowledge base

前缀	服务	类别
/api/v1/kb	kb-service	user
/api/v1/kb/public	kb-service	widget

Marketing

前缀	服务	类别
/api/v1/marketing	marketing-service	user
/api/v1/marketing/public	marketing-service	widget
/api/v1/surveys	marketing-service	user
/api/v1/survey-responses	marketing-service	user
/api/v1/meetings	marketing-service	user

Phone

前缀	服务	类别
/api/v1/phone/twilio	phone-service	webhook-inbound
/api/v1/phone	phone-service	user

Automation

前缀	服务	类别
/api/v1/automation	automation-service	user

Reports

前缀	服务	类别
/api/v1/reports	analytics-service	user
/api/v1/dashboards	analytics-service	user
/api/v1/kpi	analytics-service	user

Privacy & consent

前缀	服务	类别
/api/v1/consent	privacy-service	widget
/api/v1/privacy	privacy-service	user
/api/v1/privacy/public	privacy-service	widget

AI

前缀	服务	类别
/api/v1/ai	plugin-service	user · 60 秒超时
/api/v1/ai/assistant/reply	plugin-service	webhook-inbound

Notifications

前缀	服务	类别
/api/v1/notifications-policy	notification-service	user
/api/v1/notifications	notification-service	user
/api/v1/notification-templates	notification-service	user
/api/v1/notification-delivery-logs	notification-service	user
/api/v1/push	notification-service	user

Media

前缀	服务	类别
/api/v1/media	media-service	user

Billing

前缀	服务	类别
/api/v1/billing	billing-service	user
/api/v1/billing/webhooks/stripe	billing-service	webhook-inbound

Partner portal

前缀	服务	类别
/api/v1/partner	partner-portal-service	partner
/api/v1/partner/auth	iam-service	login
/api/v1/partner/invitations	partner-portal-service	login
/api/v1/partner/auth/mfa/enroll	iam-service	partner
/api/v1/partner/auth/mfa/confirm	iam-service	partner
/api/v1/partner/auth/step-up	iam-service	partner
/api/v1/r	partner-portal-service	widget

Identity verification (KYC)

前缀	服务	类别
/api/v1/kyc/webhooks/sumsub	kyc-service	webhook-inbound
/api/v1/kyc/webhooks/didww	kyc-service	webhook-inbound
/api/v1/kyc	kyc-service	user

其他

前缀	服务	类别
/api/v1/auth/me	iam-service	user
/api/v1/auth/sessions	iam-service	user
/api/v1/auth/mfa	iam-service	user
/api/v1/auth/email-change	iam-service	user
/api/v1/auth/swap-company	iam-service	user
/api/v1/privacy/policies	privacy-service	user
/api/v1/compliance	privacy-service	user
/api/v1/identity-graph	identity-graph-service	user

列表的来源

该表根据后端代码库中网关的路由表生成，并以快照形式纳入本站点。每次部署前都会进行检查，将快照与当前路由表进行比较，因此产品中任何系列的增删都必然会反映在本页面上。内部员工控制台的路由已被排除。机器可读的 OpenAPI 文档在 OpenAPI 页面中介绍。